Legal
These Terms of Use set out the agreement between you and Newton 11+ when you and your child use our platform. Please read them carefully before creating an account or making a purchase.
Newton 11+ is an education platform built in the United Kingdom by Highend Software Ltd (referred to in these terms as "our", "us", "Newton 11+" and "we"), a company registered in England and Wales in 2012.
These Terms of Use ("Terms") set out the agreement between you and Newton 11+ when you use our website, dashboard, mock exams and any related services (together, the "Platform"). By creating an account or otherwise using the Platform, you confirm that you have read and agree to these Terms. If you do not agree, please do not use the Platform.
The Platform is intended to help children prepare for the 11+ exam, typically aged 8 to 10. Accounts must be opened and managed by a parent or legal guardian aged 18 or over. By creating a child profile, you confirm that you have parental responsibility for that child and agree to these Terms on their behalf.
You are responsible for supervising your child's use of the Platform and for keeping your account credentials secure. You must not share your password or allow any other person to use your account.
You agree to provide accurate, current and complete information when you register and to keep that information up to date. Providing false or misleading information may result in suspension or termination of your account.
You are responsible for all activity that takes place under your account. If you believe your account has been used without your permission, please contact us at [email protected] as soon as possible.
Each parent or guardian should hold a single account. Multiple child profiles may be created within one account where the children belong to the same household.
Mock exams are sold as credits or packages. Once purchased, credits may be used to book available exam slots through the Platform.
A booking is confirmed once payment is taken and a slot is allocated. We may reschedule a booking where genuinely necessary, for example if a venue becomes unavailable or technical issues prevent the exam from running, and we will give you as much notice as practical.
If your child is unable to attend a booked mock, please cancel or reschedule the slot via your dashboard in line with the cancellation window shown at the point of booking. Slots cancelled outside that window may not be refunded or rebooked.
Prices are shown in pounds sterling (GBP) and are inclusive of VAT where applicable. Payments are processed by Stripe; we do not store full card details on our servers.
We want you to be happy with what you have purchased. If something has gone wrong with your order, for example a duplicate charge, a failed mock that we could not deliver, or a clear error on our side, contact us at [email protected] and we will look into it promptly. Where a refund is due, it will be made to the original payment method.
Where a purchase is made online by a consumer, your statutory rights under UK consumer law apply. Please note that mock exam credits used to access a scheduled mock are treated as digital services and may not be refundable once the mock has begun or has been delivered.
You agree to use the Platform only for lawful purposes and only in a way that does not infringe the rights of, restrict or inhibit anyone else's use of the Platform. In particular, you must not:
• Attempt to gain unauthorised access to any part of the Platform, other users' accounts, or our systems.
• Copy, redistribute, resell or publish exam papers, answer keys, mark schemes, recordings or any other content provided through the Platform.
• Use the Platform to impersonate another person or to misrepresent your or your child's identity, age or eligibility.
• Upload or transmit any material that is unlawful, harmful, defamatory, or contains viruses or other malicious code.
• Use any automated system, bot, scraper or similar tool to access or extract content from the Platform.
We reserve the right to suspend or close any account that we reasonably believe has been used in breach of these Terms.
All content on the Platform, including exam papers, questions, mark schemes, reports, branding, text, graphics and software, is owned by Highend Software Ltd or our licensors and is protected by United Kingdom and international intellectual property laws.
We grant you a limited, non-exclusive, non-transferable licence to access and use the Platform for the personal, non-commercial educational benefit of your child. Any other use, including copying, redistributing or publishing content, requires our prior written permission.
Newton 11+ is a preparation and practice tool. While we work hard to make our exams realistic and our feedback useful, we cannot guarantee any particular outcome or grammar school admission. Performance on a real 11+ exam depends on many factors outside our control.
We aim to keep the Platform available at all times but we do not guarantee uninterrupted access. The Platform may be unavailable from time to time for maintenance, updates or reasons outside our control.
We may change features of the Platform, add new ones or remove existing ones. Where a change materially reduces a feature you have already paid for, we will let you know in advance and, where appropriate, offer a fair resolution.
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under English law.
Subject to the above, we will not be liable for any loss of profits, loss of opportunity, loss of educational outcome, or any indirect or consequential loss arising out of or in connection with your use of the Platform. Our total liability to you in connection with the Platform will not exceed the amount you have paid us in the twelve months immediately before the event giving rise to the claim.
Our Privacy Policy explains how we collect, use and protect personal information when you and your child use the Platform. By using the Platform you also agree to the terms of our Privacy Policy and Cookie Policy.
You may close your account at any time by contacting us. We may suspend or close your account if you breach these Terms, if we are required to do so by law, or if we reasonably believe that doing so is necessary to protect other users or the Platform.
On closure of an account, any unused credits may be forfeited unless we agree otherwise. We will handle personal information after closure in line with our Privacy Policy.
We may update these Terms from time to time. Where changes are material we will notify you via the Platform dashboard or by email before they take effect. Your continued use of the Platform after the changes come into effect means that you accept the updated Terms.
These Terms and any dispute or claim arising out of or in connection with them are governed by the laws of England and Wales. You and we both agree to the exclusive jurisdiction of the courts of England and Wales, save that nothing in this clause prevents you from bringing proceedings in any other jurisdiction available to you as a consumer under applicable law.
If you have any questions about these Terms of Use, please contact us at [email protected].